HELP CENTER
Frequently Asked Questions
Everything you need to know about our research peptides, ordering, and shipping.
ORDERING & PAYMENT
How do I place an order?
Browse our catalog, add products to your cart, and proceed to checkout. Provide shipping details and select your payment method. Orders are confirmed via email.
What payment methods do you accept?
We accept bank transfers and major payment methods. For bank transfers, orders are processed once payment is confirmed (1-3 business days).
Is there a minimum order amount?
No minimum. Free shipping available starting at €75 for Europe.
Can I modify or cancel my order?
Within 12 hours of placement if not yet shipped. Contact support@peptides-biolab.com.
Do you offer bulk pricing?
Yes. Contact support@peptides-biolab.com with your requirements.
SHIPPING & DELIVERY
Where do you ship?
Worldwide — Europe (EU), UK/Switzerland/Norway, International Premium (US, Canada, Australia, Japan), and Rest of World.
What are the shipping costs?
| Europe (EU) | €6.90 — Free over €75 |
| UK / Switzerland / Norway | €9.90 — Free over €100 |
| International Premium | €12.90 — Free over €150 |
| Rest of World | €14.90 — Free over €200 |
How long does delivery take?
Processing: 1-2 days. Europe: 5-10 days. UK/CH: 7-12 days. International: 10-20 days. Tracking included.
How are peptides packaged?
Insulated packaging. Lyophilized peptides are stable at room temperature during transit. Store at -20°C after delivery.
PRODUCTS & QUALITY
What purity are your peptides?
≥98% purity verified by HPLC. Each batch ships with a Certificate of Analysis.
Do you provide Certificates of Analysis?
Yes. COA documenting HPLC purity, MS identity, molecular weight, and endotoxin levels included with every product.
How should I store peptides?
Lyophilized: -20°C, up to 24 months. Reconstituted: 2-8°C, use within 30 days. Avoid freeze-thaw cycles.
How do I reconstitute peptides?
Use bacteriostatic water. Inject gently along the vial wall. Swirl until dissolved — do not shake.
What are Khavinson bioregulators?
Short-chain peptides (2-4 amino acids) from the St. Petersburg Institute. Each targets specific organs — Bronchogen (lungs), Cardiogen (heart), Cortagen (brain), Vesugen (vessels).
RESEARCH & LEGAL
Are your peptides for human use?
No. Strictly for in-vitro research and laboratory use only.
Do I need a license?
Requirements vary by jurisdiction. Buyers are responsible for regulatory compliance.
What is your return policy?
Opened products cannot be returned. Damaged or incorrect items — contact us within 48 hours with photos.
